Privacy Policy

1. Who We Are

Selera Skin ("we," "us," or "our") operates the website seleraskin.com and sells skincare products directly to consumers. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. If you have questions, email us at support@seleraskin.com.

2. Information We Collect

Information you provide directly: When you place an order, we collect your name, email address, shipping address, and payment information. Payment card details are processed entirely by our payment processor (MoneyMotion) and are never stored on our servers.

Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, device type, pages visited, referring URLs, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

Communications: If you contact us by email, we retain those communications to help resolve your inquiry and improve our service.

3. How We Use Your Information

• Process and fulfill your orders, including communicating order status and tracking information.
• Send transactional emails such as order confirmations and shipping notifications.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and customer experience through analytics.
• Detect, investigate, and prevent fraud or other illegal activity.
• Comply with applicable laws, regulations, and legal obligations.

We do not sell your personal information to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

4. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website. These include:

• Essential cookies: Required for the site to function, including your shopping cart and checkout session.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymized.

You can disable cookies in your browser settings at any time. Note that disabling certain cookies may affect your ability to use features like the shopping cart.

5. Sharing Your Information

We share your personal information only in the following limited circumstances:

• Payment processing: Your payment information is passed to MoneyMotion, our payment processor, solely to complete your transaction.
• Order fulfillment: Your name and shipping address are shared with our fulfillment partners and shipping carriers (such as USPS, UPS, or FedEx) solely to deliver your order.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: If Selera Skin is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Order records are typically retained for up to seven (7) years for accounting and tax purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, email us at support@seleraskin.com. We will respond to your request within 30 days.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted to and from our website is encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: